"Mindset Transformation as a Catalyst for Responsive Governance: Insights from Zambia’s Public Service Change Management Framework by Eleonah Kapapa" (2026) African Journal of Public Administration & Management [Preprint]. موجود في: https://publications.aapam.org/index.php/ajpam/article/view/176 (تاريخ الوصول: 17 أغسطس 2026).